Versa's screen is black with white undertones

[Mleep1972]

My Fitbit Versa Lite will not work, I bought it in August of this year and the button will not turn it on, the screen is black with a white undertone when I press the button.  

I updated it this morning.  Now it won’t work.

Moderator edit: updated subject for clarity

[NellyG]

Hi @Mleep1972  Try Restarting it several times and see if that brings it back. If it doesnt please come back here.

Restart your tracker

[JuanJoFitbit]

@Mleep1972 welcome to our Fitbit Community! By the way, I'm sorry for the late response. However, I would like to follow up on the screen issues that your Fitbit Versa is experiencing.

In addition to the restart process that @NellyG shared, I would like to know if your Versa vibrates when you plug it in the charger.

I would also like you to try changing the clock face to one developed by Fitbit, not a third party clock face and see if the screen turns on properly.

Keep @NellyG and me posted on the outcome! 😀

[Mleep1972]

I haven’t noticed if it vibrates when I plug it in.
I will try changing the clock face.

Sent from my iPhone

[JuanJoFitbit]

@Mleep1972 I appreciate the time you will take in order to try the workaround shared above. I'll be around in case further assistance is needed.

Have a great day! 😀