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Versa's screen is black

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‎10-15-2019 07:29 - last edited on ‎10-16-2019 09:52 by Fitbit Moderator

‎10-15-2019 07:29 - last edited on ‎10-16-2019 09:52 by Fitbit Moderator

My screen is black and wont come on, sometimes it will have green lines but cant see anything.  Ive tried resetting and it vibrates but nothing shows on my screen.

 

 

Moderator edit: updated subject for clarity

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‎10-15-2019 09:34

‎10-15-2019 09:34

Hi @14Palmtrees , since your actions did nor have any result at all. call Customer Support asap. Regards kuzibri

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‎10-16-2019 09:52

In response to SunsetRunner

‎10-16-2019 09:52

@14Palmtrees welcome to our Fitbit Community! Regarding the screen issues that your Versa experienced, I was able to get in touch with our Support team and was told that you contacted them via chat as @SunsetRunner advised.

 

I'm glad to hear that a solution was provided.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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