Versa's screen is coming apart

[JasCas_13]

Hello. I bought a Fitbit Versa for my wife a year ago for Mother's Day. Yesterday the screen became unattached. My wife is really disappointed as she relies on it as a quality product and has only got a little over a year out off it because of a fault in it's production. We are pretty low on money atm because of Christmas and we weren't prepared for another expense.
Is there any way to fix this issue or is there a repair service available in Australia that can reattach the screen at the same level of water resistance as when manufactured?

Moderator edit: updated subject for clarity

[SunsetRunner]

Hi, unfortunately there are no repair services for this kind of problem, but I brought your problem under the attention of the Moderators. One of them will contact you via this topic, so keep a close eye on it. Regards kuzibri

[JasCas_13]

Cheers, thanks for that.

[LizzyFitbit]

Hi @JasCas_13, welcome! It's good that the community is growing. @SunsetRunner, thanks for stopping by and big help!

@JasCas_13, thanks for sharing detailed information about your wife's Versa. I understand where you're coming from and I'm sorry that your wife went through this situation. I've checked with our Support team and apparently they already took your case under their wings. They'll continue working with you via email so make sure to keep an eye on your inbox.

If you need anything else, let me know.

[JasCas_13]

Thanks for looking into this Lizzy. The support team have been pretty responsive so far to the situation, I'll keep you posted on the results.

[LizzyFitbit]

Hi @JasCas_13. Hope you're doing well.

You're welcome and thanks to you for keeping me updated. I'm glad that you're receiving an outstanding experience with our team and be sure that your case is on good hands. In case you have some spare time, I’d like to invite you to visit our Discussion Board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Happy holidays! 🎄

[JasCas_13]

Hi @LizzyFitbit @SunsetRunner  The Fitbit team have been amazing with resolving this issue so quickly... and during this crazy season. It's so rare to see businesses care and look after their customers these days. My wife is very happy with the results. 

A special thanks to you and the rest of the team and a merry Christmas.

[LizzyFitbit]

Hi @JasCas_13! Thanks for getting back.

That's fantastic news. I'm glad that our team help you and your wife with her Versa. I appreciate your comments as they encourage us to work on our services so we can provide you with the best experience! Merry Christmas to you and your wife, and I hope both of you enjoy this season!

In case you have some spare time, I’d like to invite you to visit our Discussion Board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Catch you later! 😊

[Melbot]

I have had the same issue. I bought my versa about 15 months ago and I have had to send it back literally 10 times(and it just came off again, make that 11)  in that time period and the screen repeatedly comes off.  Now that I am out of warranty they said they can't help me. Doesnt seem fair as I have been without my versa for weeks on end when I've had to mail it back and wait for replacements. Paying $250 for a watch that I've only had issues with from the beginning is not acceptable. They clearly dont stand by their products which are clearly faulty! 

[JasCas_13]

Sorry to hear that.

I emailed https://contact.fitbit.com and stated the problem and the team took care of the rest. If your circumstances are legitimate, I'm sure with an investigation into the situation they will more than happy to give you a good outcome.

@LizzyFitbit thoughts?

[LizzyFitbit]

Hi @Melbot, welcome on board. @JasCas_13, it's great to see you here and thanks for your great help! I'm sorry for the delayed response.

@Melbot, thanks for letting me know about your Versa and the issues experienced with it. I understand your point of view about this matter and appreciate for getting in touch with our team prior posting. Every feedback posted in the forums helps us to evaluate our procedures and enhance our members experience, so be sure that your comments won't go unnoticed.

About your Versa, it seems our Support team is still providing you with assistance via email, so make sure to check your inbox, spam and junk folders. If you don't receive an email from them, just let me know so I can contact them again on your behalf.

I'll be around if you have another question.

[SunsetRunner]

Hi @JasCas_13 , found a repair service for your cracked screen: see this video and underneath the video you'll find the address of the repair service: Joe's Gaming & Electronics. Either you can send your Versa to him or ask him to send you a new screen so you can do it yourself with the help of the video. Regards kuzibri

[LizzyFitbit]

Hi @SunsetRunner. It's nice to see you here and I'm sorry for the delay.

I appreciate the time you take to help our friends, as well for the information that you've shared in your post. Just take in mind that any modification or alteration on a Fitbit product could void the warranty. To find more about this, please check our warranty policies here.

Hope to see you around.

[SunsetRunner]

Hi @LizzyFitbit , I know this, but his Versa was one year old and thus not under warranty anymore, otherwise I would not have post my advice to him/her. Regards kuzibri