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Versa's screen is freezing

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‎12-16-2019 09:15 - last edited on ‎12-17-2019 06:17 by Fitbit Moderator

‎12-16-2019 09:15 - last edited on ‎12-17-2019 06:17 by Fitbit Moderator

I have a Fitbit Versa and it is always freezing and restarting on its own please help.

 

 

Moderator edit: updated subject for clarity

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‎12-17-2019 06:16

‎12-17-2019 06:16

@GFMN, it's great to see you in our Fitbit Community. I'm happy to assist you with your Fitbit Versa since the screen freezes and restarts on its own.

 

Please restart your Versa as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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