help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa's screen is frozen.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-21-2019 15:20 - last edited on ‎03-22-2019 12:38 by Moderator Alum

‎03-21-2019 15:20 - last edited on ‎03-22-2019 12:38 by Moderator Alum

I put my Versa on to charge and when I took it off the charger the screen was frozen and it will not change screens or restart. Nothing happens when I put it back on the charger. I can’t turn it off by pushing the side button. Can’t tell any information from my phone app. Won’t sync. Very frustrating.

 

Moderator Edit: Clarified Subject.

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎03-21-2019 15:27

‎03-21-2019 15:27

Hi, sorry to read that your Versa is not functioning anymore. I would advice you to contact Customer Support as it seems to be a hardware issue. 

Best Answer
0 Votes

‎03-22-2019 12:39

In response to SunsetRunner

‎03-22-2019 12:39

Hello @CoffeeCole, thanks for joining the Fitbit Community. It's nice to see you too @SunsetRunner, thanks for your help. Smiley Happy

 

@CoffeeCole I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to ask you to try to restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen or until a minute has passed. If you're still unable to see anything on the screen or if the screen remains frozen, please let us know so we can check this further. 

 

Thanks for your patience, we'll be waiting to hear from you.  

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes