Versa's screen keeps sliding on its own

[ninlacsamana]

Hi. My Fitbit versa keeps sliding on its own even though i didn't tap the screen. How can I resolve this?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@ninlacsamana welcome to our Fitbit Community. I'm happy to assist you with your Fitbit Versa since the screen is not working properly even though you haven't tapped it.

Please restart your Versa as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the screen works properly.

Keep me posted on the outcome! 😀

[ninlacsamana]

Hi! I already turned it off and on again. And changed ng face clock. But still it’s not working. It still keeps sliding on its own. Help please 😞 

[JuanJoFitbit]

@ninlacsamana, thank you for getting back and trying the recommended troubleshooting steps.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions.