Versa's screen not turning off and stuck on original clock face.

[AshlieM]

Versa 2: When I click the button from my custom clockface screen it usually turns the screen off. But instead it’s showing up the generic clock screen and not even turning screen off. I have TWO clock faces and it won’t go away. I just keep clicking and it goes back and forth between the two. I’ve turned it off and changed the face without help.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @AshlieM, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa 2 since it's stuck on the original clock face and the screen won't turn off. By the way, thank you for trying to get this issue resolved before contacting our forums.

Please try a factory reset. To do so no your device, open the Settings app > About > Factory Reset or Clear User Data. Sync your watch before this in order to avoid losing current data.

After this, monitor your watch and see if the issue gets fixed.

Keep me posted on the outcome.

[Leftymum]

I have the versa 2 I tried the steps above took a long time. I restarted my phone and Fitbit updated. I was like ya it’s gone well it’s not and really drains my battery fast.  I took photos of the 2 different clocks coming up. I couldn’t put them in this response 

Jackie

[JuanJoFitbit]

Hi @Leftymum, thank you for joining us in this thread and our Fitbit Community. I'm sorry to hear that your Versa 2 experienced the same issue and the battery drains fast. Thank you for trying the steps shared above.

Since you mentioned that the battery is draining fast, please try the tips that are included in this help page in order to improve the battery life of your watch. After trying these tips, monitor the battery's behavior and see if the issue gets fixed.

Let me know how it goes.