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Versa's screen not turning on.

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‎12-02-2018 21:30 - last edited on ‎12-04-2018 08:06 by Moderator Alum

‎12-02-2018 21:30 - last edited on ‎12-04-2018 08:06 by Moderator Alum

Showered and dried it off like always couple hours later it was still fine but when I went to check the time again 30 minutes or so later nothing but bars put on charger same thing did a hard reset and darkness since! Still records everything but I only got it in May! I'm assuming it should last longer than 6 months!

 

Moderator Edit: Clarified Subject.

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5 REPLIES 5

‎12-03-2018 00:40

‎12-03-2018 00:40

Yes, certainly should last longer than that. You will need to contact Support (link in my signature)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎12-03-2018 01:46

‎12-03-2018 01:46

Hi just in case Support does not come through for whatever reason.

Immerse in a bed of uncooked rice for a few days. Sometimes 3-4 days works is sufficient for cell phones. 

Hope it helps BUT thanks for the warning. 

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‎12-03-2018 21:35

In response to NellyG

‎12-03-2018 21:35

Fitbit came through! Replacing it with a new one! Customer for life!  Less 15 hours to resolve!  Very impressed! 

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‎12-03-2018 21:59

In response to Alissi27

‎12-03-2018 21:59

Congratulations Keep Stepping Now

 

WoW I had the same exceptional experience. Well done Fitbit Support. I will maintain my loyalty to Fitbit.

 

The last time I purchased a Squash Racket they stated no guarantee expressed or implied. This has to do with end user application which cannot be controlled.

 

So once again Fitbit thanks. 

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‎12-04-2018 08:08

In response to Ronald1

‎12-04-2018 08:08

Hello @Alissi27, have a warm welcome to the Fitbit Community. It's nice to see you too @Ronald1, I hope you're doing well. It's nice to see you too @NellyG, thanks for all your help. Smiley Happy

 

@Alissi27 and @Ronald1, I appreciate your participation in the Forums and for sharing your experience with us. I'm glad to know our Support Team was able to assist you and provide you a satisfactory resolution! 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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