Versa's screen not turning on.

[Boo2910]

Got up this morning Fitbit fully charged but not working. Can’t get it to re set or even light up

Moderator Edit: Clarified Subject.

[Kenzibit]

From experience and despite it being fully charged, just leave it on in the charging cradle for more than the usual charging hrs. Left mine for almost half a day, came back and powered it. All working like nothing happened.

[kimmie96]

I had the same issue, it also is really warm which normally doesn't happen after it has been on the charger. No problems before this happened and it just turned off with about 30% charge.

[CmpTlb]

Same happened to me last night.  Put in on charger and luckily it came back to life

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Boo2910, @kimmie96 and @CmpTlb have a warm welcome to the Fitbit Community. It's great to see you around @Kenzibit, I hope you're doing well. 

@Boo2910 I appreciate you have shared your experience with us. As other members of the Community have pointed out, at this moment, please leave your Versa charging for a bit longer, then press the buttons. If the screen is still not turning on and you see the lights on the back flash, try to restart the Versa again by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen.

I hope this can be helpful, give it a try and let us know the outcome. 

[Hope1124]

Same happened to me  I had put my versa to charge and wore it for a bit then took it off to take a shower and plugged it back in the charger but when I put it back on I saw that it wasnt turning on. I've tried the whole reset thing and also putting it back on the charger and it gets warm.  I try again to reset it by pushing all three buttons for 15 seconds and still nothing. I've left it on the charger for almost a day now and still nothing. I dont know what to do anymore.

[Sabahyasmin]

Same happened to me, mine was fully charged, but i felt it very warm like unusual , and screen was totally off

[Boo2910]

Hi thanks for responding, I have tried all suggestions but unfortunately they haven’t worked. I’m taking it back to get it exchanged. Thanks again

Sent from my iPad

[SunsetRunner]

Hi. I’m experiencing the same issues. Did this solutions help you in the end? 

[Boo2910]

No I tried everything and nothing worked. I’m ringing Fitbit helpline on Monday hoping to sort it out. I’m expecting an exchange !!!!!

Sent from my iPad

[Boo2910]

I’m ringing Fitbit on Monday 

[CmpTlb]

Mine just died again...

Sent from my iPhone

[Boo2910]

I’m on Fitbit number 5 now so I won’t be getting another one, still waiting for a solution

Sent from my iPad

[SunsetRunner]

I’ve just received an email from Fitbit this morning... hopefully see what has happened. Had a few issues with mine before but never reported it, as I’ve always tried to fix it first. But can’t do anything with it this time. 

[Boo2910]

Good luck hope it gets sorted, feel lost without mine x

Sent from my iPad

[AlvaroFitbit]

@Hope1124 @Sabahyasmin @Boo2910 @SunsetRunner @CmpTlb Welcome to the Fitbit Community! I hope you're doing well!

I will gladly assist you with this.

@Hope1124 thank you for following the suggestions. Since the issue persist please let our Support team know about it so they can further assist you. You will get an email from them.

@Sabahyasmin @SunsetRunner  I noticed that you already have tickets with Support so I wanted to know if they were able to help you?

@Boo2910 were you able to exchange your device?

@CmpTlb have you tried the suggestions shared by @MarcoGFitbit ? I you haven't then please give them a chance.

Keep me posted.

[CmpTlb]

Other issues I have been having is I can’t log water or weight from my versa. Just sits with information I put in and time but doesn’t update.
Today versa stayed alive all day

Sent from my iPhone

[Boo2910]

I sent Fitbit an email, they have sent me a new versa. Hope yours gets sorted out x

Sent from my iPad

[Boo2910]

I have received a new versa from Fitbit thank you

Sent from my iPad

[SunsetRunner]

Yip. All sorted with Fitbit, have to admit it was a quick turnaround and the customer service was brilliant. I’ve had my replacement Fitbit a week now 🙂 thanks for your tag!