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Versa's screen not turning on

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‎07-10-2019 16:33 - last edited on ‎07-12-2019 16:54 by Fitbit Moderator

‎07-10-2019 16:33 - last edited on ‎07-12-2019 16:54 by Fitbit Moderator

I been having trouble with my fitbit versa the screen doesnt turn on at all I try many times to reset it, I had it for 2 months and stop working, what can i do?

The green light it's on but not the screen doesnt turn at all .

 

Moderator edit: Updated subject for clarity 

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‎07-12-2019 17:03 - edited ‎07-12-2019 17:05

‎07-12-2019 17:03 - edited ‎07-12-2019 17:05

A warm welcome to the Community @Efajardo. Thanks for the resets you performed. Sorry for the delay reply. 

 

I'll be happy to help you with this. In this case, since the restart didn't help you. I've shared your post with our Support team, they will continue assisting you and providing you with options. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎07-13-2019 11:53

In response to SilviaFitbit

‎07-13-2019 11:53

Thank you please let me know what to do to get it to work. 

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‎07-15-2019 09:31

In response to Efajardo

‎07-15-2019 09:31

Thank you for getting back @Efajardo. Sorry for the delayed reply. 

 

In this case, our Support team will continue the communication with you and provide you with further assistance. 

 

I'll be around if you have any other questions! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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