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Versa's screen separation repair inquiry

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‎07-09-2020 16:34 - last edited on ‎08-20-2020 07:41 by Fitbit Moderator

‎07-09-2020 16:34 - last edited on ‎08-20-2020 07:41 by Fitbit Moderator

Anyone have any experience with repairing a Versa after the screen pops out? Fitbit replaced my first one when it happened, but doesn't have any warranty for the second (same issue, screen popped out after light use/never been worn in water/etc). I'm assuming it's a manufacturing defect considering it's the exact model and problem, but Fitbit isn't particularly helpful in that regard.

 

I have some experience with small electronics repairs, I'm assuming some rubber cement might take care of the problem until I can find a different tracker that can keep up with my apparently high-impact lifestyle.

 

Anyone else with the same issue? Let me know what worked!

 

 

Moderator edit: format

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‎08-20-2020 07:40

‎08-20-2020 07:40

Hi @pharate, welcome to our Fitbit Community. I'm sorry to hear that your Versa's screen popped out. I totally understand how you feel about this and we appreciate your feedback.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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