Versa's screen shows blue lines

[HollyNLM3]

Just a heads up, spent over an hour chatting with customer service about my   Versa and that the screen all of a sudden got blue lines through it. I went through the reset process and factory reset without any luck. I had purchased a Versa less than two years ago and the first one quit working through no fault of my own and was replaced less than a year ago in Sept of 2019. It started getting the blue lines in June and they will not replace the replacement because the warranty is only on the one you purchased, so more than a year had lapsed. So I have owned two in less than a year and they have quit working. Husband has an Apple Watch that I will now be switching too, since Fitbit doesn’t want to replace the one they sent me that should last more than a year. Just food for thought before deciding on a purchase.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @HollyNLM3, welcome to our Fitbit Community! I'm sorry to hear that your Versa's screen showed blue lines across all of a sudden. I totally understand how you feel about this and we appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. Please don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.

[HollyNLM3]

Thank you for checking in, but getting a discount on a new one didn’t seem to be the best fit for the problem. I do not see how spending more money on a new one when the two I had didn’t work longer than 10 months wasn’t economical. I felt that a replacement should have been given for the versa I had.

Sent from my iPhone

[Anaataway]

Same happened to me!!! Really thinking the problem is coming frkm their side cause many persons experienced it. Fitbit should do something about it but they are not....