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Versa's screen shows the Fitbit logo only

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‎05-27-2020 21:20 - last edited on ‎06-27-2020 06:27 by Fitbit Moderator

‎05-27-2020 21:20 - last edited on ‎06-27-2020 06:27 by Fitbit Moderator

I haven't had my Versa for a month and it has already stopped working.  All I get is the Fitbit icon on the screen.

 

 

Moderator edit: updated subject for clarity

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‎06-27-2020 06:26

‎06-27-2020 06:26

Hi @SLW5632, welcome to our Fitbit Community! Since you mentioned that your Fitbit Versa shows the Fitbit icon only, I was able to get in touch with our Support team and was told that they assisted you via chat.

 

I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often.

JuanJo | Community Moderator

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