help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa's screen stays black

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-03-2020 10:22 - last edited on ‎04-21-2020 04:27 by Fitbit Moderator

‎04-03-2020 10:22 - last edited on ‎04-21-2020 04:27 by Fitbit Moderator

Hi everyone!

So maybe someone else has has this problem....

The screen sometimes won't light up. I turn my wrist or press the left button, and the screen kind of glows but there's no watch face or anything. Anyone know why that's happening?

Also, sometimes the watch is just unresponsive, and I have to restart it. Why is that?

Also, after I have to restart it, the time shown is 5ish minutes slower than my phone.

Too, the battery seems to be draining fast.

All this started happening after the most recent update.

I've been restarting it multiple times a day. I did a factory reset and all these problems are still happening.

Help?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
1 REPLY 1

‎04-21-2020 04:27

‎04-21-2020 04:27

Hi @KMuir38, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

 

Regarding the screen and battery issues that your Fitbit Versa experienced. I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes