Versa's screen stopped turning on

[CorisaL]

Ever since I updated my Fitbit versa it stopped turning on and showing the screen it still vibrates and tell me I’m getting a notification but the screen stays black and no longer turns on Its now useless and it’s driving me insane.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @CorisaL, welcome to our Fitbit Community! I'm sorry to hear that the screen of your Fitbit Versa stopped turning on. I totally understand how you feel about this.

Please restart your Versa as described in this help article. After this, check out if the screen of your Versa turns on properly.

Keep me posted on the outcome.

[CorisaL]

Hi @JuanJoFitbit I have restarted it nothing happens other then the heart rate Lights stop and then turn back on otherwise still just a black screen that vibrates I can’t even turn my alarm off when it goes off just have to wait for it to stop 

[JuanJoFitbit]

Hi @CorisaL, thank you for getting back and trying the restart process. I'd like you to try a factory reset,  which has been helpful for this type of issues. To do so on your device, follow the steps below:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Set up your watch from scratch and see if the display turns on

Let me know how it goes.

[CorisaL]

@JuanJoFitbit It doesn’t work I’ve tried all the troubleshooting idea that everyone on the planet has ever done it doesn’t work it doesn’t even show a screen to know when the logo shows it’s black and now it doesn’t even vibrate and or track anything it’s garbage now, but thanks anyway