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Versa's screen stopped working and won't connect with phone

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‎08-02-2019 09:40 - last edited on ‎08-03-2019 05:33 by Fitbit Moderator

‎08-02-2019 09:40 - last edited on ‎08-03-2019 05:33 by Fitbit Moderator

I haven’t had my watch that long and now it’s not working 😞

 

 

Moderator edit: updated subject for clarity

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‎08-03-2019 05:32

‎08-03-2019 05:32

@Chloe_100 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the screen is not working properly and it's not connecting to your phone.

 

Please restart your Versa as described in this help article. After this, try changing the clock face to one developed by Fitbit and see if the screen works properly.

 

Regarding the connection issues, please follow the troubleshooting steps listed in this help page. This article also contains the restart process but you can skip it if you already tried it. Finally, monitor your watch and see if it connects with your phone.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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