help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa's screen tuck on Fitbit logo

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-26-2020 07:28 - last edited on ‎02-27-2020 04:30 by Fitbit Moderator

‎02-26-2020 07:28 - last edited on ‎02-27-2020 04:30 by Fitbit Moderator

Hi! Searched all over the internet for an answer and nothing seems to be working. 

I had previous problems with my versa with updating, with the help of the tech support i was able to update and use my versa. Until now, everything was ok. Yesterday wanted to do an update and in froze in the middle of the update..So i tried to restart my versa and after that it just froze! Turned it on and the only thing that is showing is the blue logo, then i turned it off for the night and in the morning tried again and it was the same thing. Went online, searched and figured that my best option was to factory reset the versa. did that and nothing! Hold all three buttons for 12-15 seconds, the logo shows and when the logo turns off release the right lower button and there will be a strong vibration and then the rebooting starts..well it didn't. Went to work, came home, battery on 0% and the only thing it says

"DATA NOT CLEARED, SYNC AND TRY AGAIN".. tried syncing, rebooting, restarting. Nothing is happening. Should I just return my watch for a new one? I got it 2-3 weeks ago. Disappointed. Sad. Help, please!

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎02-27-2020 04:26

‎02-27-2020 04:26

@danylova013, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa gets stuck on the Fitbit logo screen and won't start up. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer

‎02-27-2020 10:47

In response to JuanJoFitbit

‎02-27-2020 10:47

Thank you. Managed to fix the issue. It started updating all over again and it worked. 

Best Answer

‎03-03-2020 08:12

In response to danylova013

‎03-03-2020 08:12

@danylova013, I apologize for the delayed response. However, I'm so glad to hear that you managed to get the issue resolved. Thank you for posting the update here.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes