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Versa's screen turning white

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‎09-05-2019 12:39 - last edited on ‎09-07-2019 09:20 by Fitbit Moderator

‎09-05-2019 12:39 - last edited on ‎09-07-2019 09:20 by Fitbit Moderator

When turning on screen starts normal then fades to white, almost transparent. Have restarted device and changed clock faces, which have not helped.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎09-05-2019 16:56

‎09-05-2019 16:56

Hi, did you change your Clock Face to one made by Fitbit itself? If not, do so and restart your Versa several times in a row. If that does not solve your problem, I would suggest to contact Customer Support about this issue, regards kuzibri

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‎09-06-2019 06:32

In response to SunsetRunner

‎09-06-2019 06:32

Thank you for your response!! Yes, I did try that and still having same problem. I will contact customer support.

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‎09-07-2019 09:15

In response to feelinfroggy

‎09-07-2019 09:15

@feelinfroggy I'm sorry for the late response. However, let me welcome you to our Fitbit forums.

 

I appreciate the time spent trying a restart and changing the clock face before contacting our forums. I would like to follow up and would like to know if you have contacted our Support team as advised @SunsetRunner.

 

Looking forward to your response! 😀

JuanJo | Community Moderator

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