Versa's screen turns white

[Aecouch87]

I have had my versa lite for only 5 days and now the screen is turning white a various times. I’ve tried to restart it and it’s still turns white and colors fades. Any one have any tips or advice!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Aecouch87 welcome to our Fitbit Community! I'm happy to assist you with your Versa since the screen is turns white and the colors fade. By the way, thank you for restarting your watch before contacting our forums.

I'd like you to try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome! 😀

[Aecouch87]

I have changed to a fit bit clock face. It is still doing the same thing.thanks for the fast response!

[JuanJoFitbit]

@Aecouch87 I'm sorry for the late response. However, I appreciate the time spent trying the workaround shared above.

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions! 😀

[MommieLaurie]

My Versa Lite is doing the same thing. I switched clock faces. I reset the watch. It still fades and has a white light behind everything keeping me from being able to read my watch.

[JuanJoFitbit]

@MommieLaurie thank you for joining us in this thread and our Fitbit Community! Thank you also for trying the recommended troubleshooting steps before contacting our forums.

Due to this, let me go ahead and forward your case to our Support team and they'll be happy to follow up and assist you accordingly.

I'll be around if any questions arise! 😀

[MommieLaurie]

Thank you so much!

Laura

[JuanJoFitbit]

@MommieLaurie You are welcome!

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀