Versa's screen unresponsive and battery drains fast

[Armondo]

I received a Fitbit Versa 2 for Christmas. At first it worked well but the steps were way off! I would get 200+ steps just blow drying my hair. I changed the watch setting to my dominate hand and it helped a little bit didn’t fix anything. 
My watch now will eat up battery extremely quickly and the watch face is unresponsive. I can get it to light up with a wrist movement (when it feels like it) but to touch the screen I can not access any of the features, and I can’t get into the menu even with the button. When I went to bed last night I have 45% battery, it was completely dead by 9am. 
I have turned it off and back on by holding the side button until it restarts and this helps for about a day. I even did a full factory reset and that fixed the screen issue for a week. 

My next call is to customer support, but thought I would try here first. 

Thanks for any help!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Armondo, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the unresponsive screen and battery draining issues that your Versa 2 experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. Please don't hesitate to get back if more assistance is needed.

See you later.