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Versa's screen wen't blank

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‎11-19-2019 10:26 - last edited on ‎11-20-2019 06:36 by Fitbit Moderator

‎11-19-2019 10:26 - last edited on ‎11-20-2019 06:36 by Fitbit Moderator

Was trying to install new watch face for my fitbit versa. It didn't install in the first attempt and my versa screen went blank as if it has hanged with a blue screen. It is connecting to the phone though app but the watch is not responding at all. Although i have installed the previous watch face.

 

 

Moderator edit: updated subject for clarity

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‎11-19-2019 11:44

‎11-19-2019 11:44

Try a Restart and do it several times if necessary.

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‎11-20-2019 06:34

In response to SunsetRunner

‎11-20-2019 06:34

@Vibhakarsingh, welcome to our Fitbit Community! Regarding the screen issues that your Versa is experiencing, I would like to follow up and would like to know if the issue persists or if it got resolved after restarting your watch as @SunsetRunner advised.

 

If you found his post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

 

Looking forward to your response.

JuanJo | Community Moderator

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