Versa's screen went black and it won't turn on

[CCarnes]

I am so upset. I owned a previous Fitbit Versa where the same thing happened, screen went black, nothing would fix it, and it was replaced under warranty. Fast forward to my second device, same thing happened but this time it is just out of warranty so they won’t replace it. Guess I’m out of money and on my way to the Apple Store to switch product out completely and give my business elsewhere 😞

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @CCarnes, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'm sorry to hear about the screen issues that your Fitbit Versa experienced. I'm also sorry to hear that it's no longer under warranty. The warranty period is good for 365 days, starting from the date set up of the original unit.

I totally understand how you feel about this and we appreciate your feedback and comments since this helps us to keep improving.

I'll be around if any question arises.