Versa's screen went black and won't turn on

[Jkwas]

My watch has suddenly went black and will not turn on. I have tried the reset and it will not work.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Jkwas, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on. By the way, thank you for troubleshooting this issue before contacting our forums.

Please let me know if your Versa vibrates when you put it on the charger.

In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome.

[Jkwas]

I tried the recommendations on the community, but I have nothing. I was
able to get the logo one time, but after that it went black again and has
stayed black. So, I am assuming it will no longer work. I was given this
as a Christmas gift last year so this watch has not even been in use for
one year. Very disappointed to say the least.

--
Jean Kwasniewski

[JuanJoFitbit]

@Jkwas, thank you for getting back and trying the recommended troubleshooting steps.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.