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Versa's screen went black

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‎07-08-2019 09:11 - last edited on ‎07-10-2019 09:13 by Fitbit Moderator

‎07-08-2019 09:11 - last edited on ‎07-10-2019 09:13 by Fitbit Moderator

started with vertical lines, still tracks steps but nothing on my screen.

 

 

Moderator edit: updated subject for clarity

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‎07-10-2019 09:12

‎07-10-2019 09:12

@centex welcome to our Fitbit Community! By the way, I'm sorry for the late response. However, I'm happy to assist you with your Fitbit Versa since the display is not turning on.

 

I'd like you to restart your Versa as described in this help article. This will refresh your watch internally. After this, change the clock face to one developed by Fitbit, not a third party clock face. Finally, check out if your Versa screen works properly.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎07-10-2019 14:01 - last edited on ‎07-23-2019 11:19 by Fitbit Moderator

In response to JuanJoFitbit

‎07-10-2019 14:01 - last edited on ‎07-23-2019 11:19 by Fitbit Moderator

Hi, I've talked with FitBit and have a replacement in the mail.  Thank you,C

 

Thank you for the reply.  I have a replacement in the mail.

 

 

Moderator edit: merged reply

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‎07-23-2019 11:22

In response to centex

‎07-23-2019 11:22

@centex I'm sorry for the late response. However, I'm so happy for the great news since you were sent a replacement unit. Thank you for posting the update here.

 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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