Versa's screen went black

[DarlaO]

Hello!  My versa has stopped displaying (again).  I had a Versa previously do the same thing, you all were so kind to send me a new one and now this one is doing the very same thing.  If I wear it, it tracks if I go to my settings, however there is absolutely no display.  Do you have any possible remedies for this?  I just love my watch and depend on it so much!!  

Thank you in advance!

Darla Overton

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@DarlaO, it's great to see you in our Fitbit Community. I'm happy to assist you with your Fitbit Versa since it the display won't turn on.

I would like to know if your Versa vibrates when you put it on the charger.

In the meantime, I'd like you to restart your Versa as described in this help article. After this, changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome.

[DarlaO]

Hello!! Thank you for your reply!!

The Versa is vibrating when on the charger, yes. I tried doing the
restart, however the display is still black!

I'm not able to change the clock as I can't see the face of the watch. I
do have the Fitbit approved clock face however.

What else would you suggest?

Many thanks for your help!

Darla

[JuanJoFitbit]

@DarlaO, I'm sorry for the late response. However, I appreciate the time spent trying the recommended troubleshooting steps.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[DarlaO]

Wonderful. Thank you kindly!

Much appreciated!

Darla

[JuanJoFitbit]

@DarlaO, I'm sorry for the late response. However, I'm glad I could help.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.