Versa's screen went black

[Wildlacey87]

 my son got a Fitbit Versa for Christmas and it started doing this I don’t know what to do to fix it. Please help. I had one in the past that the screen started to do strange things but I could at least see the time.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Wildlacey87, it's great to see you in our Fitbit Community. I'm sorry to hear that the screen of your son's Versa went black. By the way, thank you for providing a picture.

I would like you to restart the Fitbit Versa as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome.

[Wildlacey87]

I have tried and it comes back up the same way. He said he took it in the shower with him and this is what happened the next day. I use mine in the shower and swim so I feel like that should not be the problem it’s supposed to be water proof

Sent from my iPhone

[JuanJoFitbit]

@Wildlacey87, I'm sorry for the late response. However, thank you for trying the recommended troubleshooting steps.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.