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Versa's screen went black

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‎05-20-2020 09:24 - last edited on ‎07-04-2020 05:09 by Fitbit Moderator

‎05-20-2020 09:24 - last edited on ‎07-04-2020 05:09 by Fitbit Moderator

How can I do the new update if I don’t see anything on my screen? My watch syncs to phone and is connected on the app but it is asking me for a 4 digit code but my screen is black.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎07-04-2020 05:08

‎07-04-2020 05:08

Hi @27Tanya, it's great to see you in our Fitbit forums. Regarding the black screen issue that your Fitbit Versa has experienced, I was able to get in touch with our Support team and was told that they assisted you via email. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎07-06-2020 22:57

In response to JuanJoFitbit

‎07-06-2020 22:57

Hi, support never resolved anything, I was told to buy a new Fitbit, that’s not the support I needed nor was it what I expected to be told. I cannot buy another Fitbit especially during this time. Problem was on fitbits end, I did nothing wrong with my tracker only an update that was sent by Fitbit...terrible idea, I wish I can go bad and undo it. Either way I didn’t appreciate being told to buy a new Fitbit and I was offered 25% off. Other retailers already sell it at that price without the percentage off so again that still is no help from fitbit. My problem should have been resolved and not given a scripted resolution.  

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‎07-07-2020 03:13

In response to 27Tanya

‎07-07-2020 03:13

It is so disappointing!  I just experienced the same thing and loved my Versa but now I feel hoodwinked. Truly stinks, especially during this time when we need an uplift and and not another thing to be disappointed about. 

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