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Versa's screen went black

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‎06-05-2020 10:58 - last edited on ‎06-17-2020 06:30 by Fitbit Moderator

‎06-05-2020 10:58 - last edited on ‎06-17-2020 06:30 by Fitbit Moderator

Fitbit versa under 2 years old working fine until an hour ago when the screen has now completely stopped working. 

Screen is completely black with vertical green fuzzy lines along it. 

Can faintly see the clock face behind it. 

Have tried restarting, factory reset and changing the clock face to a fitbit face. Nothing working. 

 

 

Moderator edit: updated subject for clarity

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‎06-17-2020 06:29

‎06-17-2020 06:29

Hi @gemcd, it's great to see you in our Fitbit Community! Regarding the screen issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat and will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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