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Versa's screen went black

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-28-2021 11:11 - last edited on ‎07-28-2021 12:06 by Fitbit Moderator

‎07-28-2021 11:11 - last edited on ‎07-28-2021 12:06 by Fitbit Moderator

My fitbit versa just went all black after the last update.

What should i do?

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎07-28-2021 12:06

‎07-28-2021 12:06

@SunsetRunner Welcome to our Fitbit Community. Regarding the black screen issue that your Fitbit Versa has experienced, I'd like to know if it vibrates when you put it on the charger.

 

In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it comes back to life.

 

See you later.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎07-28-2021 12:18

In response to JuanJoFitbit

‎07-28-2021 12:18

Its black but with battery.

The screen is just black. I can barelly see the clock face. Like its freezing.
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‎07-29-2021 04:14

In response to SunsetRunner

‎07-29-2021 04:14

@SunsetRunner Thank you for getting back and trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

 

See you around.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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