Versa's screen went gray/white

[MissBecky]

I have owned my fitbit versa for just over a year.  I received it at Christmastime last year.  I have had no problems with it until the battery ran out while wearing it overnight.  After I charged it,there was is a just a gray/white screen.  I have tried the complete reset, but since I can't see anything on the screen I am just counting seconds.

The alarm that I set still goes off and luckily I can turn it off by pressing the bottom right corner of the screen.  This gives me hope that this problem can be fixed as I have only used this just over a year.

Please help.

Moderator edit: updated subject for clarity

[MD_NC]

I left my Fitbit on the charger for a few days and the screen started working again.  I already replaced with a new Sense, but Im guessing it has something to do with the battery.

Moderator edit: format

[Dylanwall000980]

Did it please let me know if it is so I can leave it on charger thanks

[MD_NC]

If you attached a picture, it is not visible.

[Dylanwall000980]

Is it when you press the button it just comes with an gray screen nothing
happens

[MD_NC]

Yes.  Nothing but a gray screen flickering, but it was still syncing with my phone.

[Dylanwall000980]

I going to keep it in the charger and see what's happens and see if they go
away I will let you know if it works thanks for your help how many days
does you go away take

[7JHS39]

I don't know because I got a replacement

[Dylanwall000980]

Nothing worked for me.

It didn't work can you help me please can I have an video to my email dylanwall976@gmail.com

Moderator edit: merged reply

[p38arover]

The same happened to mine.  The battery went flat and, after recharging, all I get is a grey screen. Attempting (multiple) restarts and resets doesn’t appear to do anything - the watch still syncs, records steps, and shows heart rate, etc.

The watch is out of warranty so contacting Fitbit would be pointless.

[Yeags134]

Same with my charge 3.  Its 1 yr and 10 days old.  Fitbit will not replace only 35% discount to buy another.  Why would I buy another fitbit product when this same thing is happening to so many others.  Sounds like a flaw to me and they won't stand behind their product.  I've never had a watch last only a year, even a cheap one.  Very disappointed with fitbit.  Will be looking for another company to purchase from. 

[p38arover]

My wife and I have had 5 Versa/Versa 2 between us.  The Versa was replaced under warranty and the Versa 2 was replaced twice. 
I’ve gone back to wearing my Pebble (the third one - the first two were replaced under warranty.)
I won’t buy another digital watch.