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Versa's screen went white

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‎07-19-2020 22:44 - last edited on ‎07-23-2020 07:15 by Fitbit Moderator

‎07-19-2020 22:44 - last edited on ‎07-23-2020 07:15 by Fitbit Moderator

My screen on a Versa 2 has turned white and was very hot in the charger. I have attempted a restart and also changed the clockface from the app. It is currently on the charger, but the screen is still white.

 

I have only had the device since January. I hope there a is a resolution besides buying a new device.

 

Thank you,

 

 

Moderator edit: updated subject for clarity

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‎07-23-2020 07:12

‎07-23-2020 07:12

Hi @MiaRothfro, welcome to our Fitbit Community! I'm sorry to hear that your Versa 2 screen went blank and it won't turn on. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Since you mentioned that it got hot when you put it on the charger, let me go ahead and forward your case to our Support team and they'll be happy to follow up and assist you accordingly. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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