Versa's screen won't respond and it's glitching

[Janosbo403]

I got my watch mid Oct as a Birthday present and the last month it's been glitching. When my alarm goes off I can't turn it off bc the screen won't respond, I've tried resetting it and leaving it on factory settings but it didn't work. My watch picks and chooses when the screen works and it's really frustrating. I have tried factory reset twice and it seems to be getting worse.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Janosbo403, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the screen won't respond properly. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try one more workaround, which has been helpful for this type of issues. Please try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome.

[Janosbo403]

I saw someone else mentioned that, so I did, I factory reset it and have
left the settings the same and it's still not working.
Janelle

[Amanda173]

I am having the same problem.  My Versa 2 is only 2 months old and over the weekend the screen stopped responding.  I have tried all the suggests I could find online.  I cannot shut it off using settings because the screen doesn't work.  Already have a fitbit clock.  I am so frustrated because I like to record my exercises.  Any other suggests?

[Janosbo403]

If you hold down the side button and keep doing it over and over sometimes
it will make the screen work, which is how I reset none, but resetting it
didn't help.

[Janosbo403]

Watch is still glitching 😕

[Amanda173]

My screen is now stuck on the clock.  Will not swipe at all!  It won't even glitch (great word, by the way, to describe the problem).  It is still working in that it is recording the basics and I am getting messages but that is it.  Any other suggestions?

[Nicki2166]

I'm kinda having the same problem, my screen is completely black and I can't do anything about it but I can see it has been recording my exercise because I can see it in the app and my alarm also goes off each morning but not matter what I do the screen isn't working