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Versa's screen won't turn on

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‎05-05-2019 04:04 - last edited on ‎05-06-2019 08:08 by Fitbit Moderator

‎05-05-2019 04:04 - last edited on ‎05-06-2019 08:08 by Fitbit Moderator

My Versa is fully charged and the screen is black. It will not turn on.What could be the problem? Please help me with this issue.

Thanks

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎05-05-2019 08:12

‎05-05-2019 08:12

Hi, are you able to do a Factory Reset with the three button method? See this article which tells you al about a Factory Reset. Good luck!!

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‎05-05-2019 10:53

In response to SunsetRunner

‎05-05-2019 10:53

@3ws Please try restarting your fitbit first before the factory reset.  If that doesn’t work, try the reset.  If both options fail, please reach out to support so they can troubleshoot further for you. 

 

Please keep us posted on how it goes.

 

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‎05-06-2019 08:08

In response to kawaiiko

‎05-06-2019 08:08

@3ws Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on even though it's fully charged.

 

In addition to the great troubleshooting steps that shared @SunsetRunner @kawaiiko, I'd like you to try the troubleshooting steps that are listed in this help article. This article also contains the restart process but you can skip it if you already tried it. After this, try charging your Versa again for 2-3 hours and see if it turns on.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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