Versa's screen won't turn on

[Faynew]

My Fitbit versa will not display. Its fully charged.

Moderator edit: updated subject for clarity

[SunsetRunner]

Sorry to hear this, @Faynew. Try using the buttons to restart it. 

• For the Versa, press and hold the left and bottom left buttons until the Versa vibrates and the Fitbit logo appears. 
• For the Versa Lite, press and hold the left button only.

If this does not jump start your Versa back to life, then you should probably contact Support.  

[JuanJoFitbit]

@Faynew Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since its display won't turn on even though it's fully charged.

I'd just like to know if the issue persists or if it got resolved after following the great troubleshooting steps that @SunsetRunner shared.

In addition, please try changing the clock face to one developed by Fitbit. After this, sync your tracker and see if the display works again.

Keep @SunsetRunner and me posted on the outcome! 

[Faynew]

Hello, yes I have tried to change the screen to a fit but screen. Also
tried the reset on numerous occasions. Still there is no display. I tried
to charge it again today and after 30mins the device became hot. Still no
display visable either

Kind regards
Fay

[JuanJoFitbit]

@Faynew Thank you for getting back and trying the troubleshooting steps. Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions! 

[Sashabear]

I am having the same problem with my Versa Lite and have tried the suggestions above but no luck.

[Faynew]

I contacted customer service and they sent me a new device.

[QueenABZ]

I am having the same issue with my Versa.  The lights are not on, I charge it and sync it and it does but the face is dark.  If I take it off the charger it doesn't show up in my fitbit app on my phone.  This is a replacement.

[Bharper11]

I am having the same issue and have tried everything i can find online.

[EmmaTri4]

I am having the same issues. I bought the watch for my son for christmas. Returned it at the store, because it had this issues. They could'nt give me the same watch, so we took the special edition. My son wore it for about a week, because he has lots of watches an match them with his outfits. When he wanted to wear it again, it was dead. We charged it and tryed to push the left button, but nothing happens besides the fibration. The screen flashes sometimes. We could'nt return it during the return period because everything was closed because of the COVID-19. 

[SunsetRunner]

So sorry to hear this, @EmmaTri4 - Please contact Fitbit Support. That watch should still be under warranty. 

[Certified609]

same here, and I just got it in April

[John1964A]

Same thing happen to me. I am not happy about this. I am afraid to buy another Fitbit, that's a lot of many for only 2 years worth.