help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa's screen won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-10-2019 00:17 - last edited on ‎06-11-2019 06:31 by Fitbit Moderator

‎06-10-2019 00:17 - last edited on ‎06-11-2019 06:31 by Fitbit Moderator

My screen just made 'n stripe and then it was all black. It still vibrates. What do I need to do to get the screen back. Please Help.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-11-2019 06:30

‎06-11-2019 06:30

@Hannerie welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since its display won't turn on.

 

Please restart your Versa as described in this help article. This will refresh your tracker internally. Once you've done this, try changing the clock face to one developed by Fitbit, not a third party one and see if the display turns on.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes