Versa's screen won't turn on

[Seaturtle88]

I ran the latest update a week ago and when my Versa reset the screen black and now the screen will only display the Fitbit logo or a black screen.  My phone keeps searching for the device. I have tried all the suggested resets with no results.  I only received this as a present at Christmas and enjoy wearing it daily.  Until now I have had no problems.   6 months should not be the life of a fitness tracker.   Help

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Seaturtle88 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the screen won't turn on even though you have restarted it before contacting our forums.

Please have your Versa's battery to drain completely. After this, charge it for 2-3 hours. Finally, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the screen gets back to life.

Keep me posted on the outcome! 

[Hammerhead17]

I drained the battery, charged it for 3 hrs and tried to change the clock face (which was always an original) but it still cannot find the device (always searching) The logo still comes and goes but that is all that will show on the face.

[JuanJoFitbit]

@Hammerhead17 thank you for joining us in this thread and our Fitbit Community! Since your Fitbit Versa is still unable to turn on completely even though you have let the battery to drain, charged it and changed the clock face, I'd like you to restart it if you haven't done so.

In order to restart your watch, please follow the steps that are listed in this help article. This will refresh your Versa internally.

Let me know if your Versa gets back to life after this.

[Hammerhead17]

Unfortunately nothing happened.  The logo still comes and goes and in between all I have is a black screen.  

[JuanJoFitbit]

@Hammerhead17 I'm sorry for the late response. However, since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions!