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Versa's screen won't turn on

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‎09-10-2019 07:56 - last edited on ‎09-11-2019 05:36 by Fitbit Moderator

‎09-10-2019 07:56 - last edited on ‎09-11-2019 05:36 by Fitbit Moderator

Purchased my Versa April 2018, today it died.  The screen went striped, and then it buzzed when I pushed the home button but still no display.  Tried restarting it a few times with no success and now the screen is blank except for a little white line at the top.   Over the last two months, the heart rate monitor went on it and then the battery became less and less effective so I would have to recharge it every night. What a waste of money, never buying a Fitbit product again.

 

I'd add picture but don't see a button to do that.

 

 

Moderator edit: updated subject for clarity

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‎09-11-2019 05:32 - last edited on ‎03-13-2025 07:48 by Fitbit Moderator

‎09-11-2019 05:32 - last edited on ‎03-13-2025 07:48 by Fitbit Moderator

@SusanP1966 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the screen won't turn on and the battery drained fast. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try changing the clock face to one developed by Fitbit, not a third party clock face. After this, charge your Versa for 2-3 hours. Finally, if the screen works properly, try the tips listed in this help page. These tips are helpful in order to improve the battery life of your Versa.

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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‎09-11-2019 15:08

In response to JuanJoFitbit

‎09-11-2019 15:08

Hi there,

I changed the face as suggested and left it in the charger all day. I came
home and shut it down and restarted it several times and made sure that it
was syncing but still no screen. When I push on the top right and left
buttons it vibrates but nothing else. When I pushed the left button I can
see a thin sliver of white at the top of the screen and when I swipe the
screen I can see that line move but that is all I get from it. Dead.

Susan
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‎09-11-2019 15:10

In response to SusanP1966

‎09-11-2019 15:10

Hi there,

 
I changed the face as suggested and left it in the charger all day.  I came home and shut it down and restarted it several times and made sure that it was syncing but still no screen.  When I push on the top right and left buttons it vibrates but nothing else.  When I pushed the left button I can see a thin sliver of white at the top of the screen and when I swipe the screen I can see that line move but that is all I get from it.  Dead.
 
Susan 
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