Versa's screen won't turn on

[DjKittyKat]

Today randomly I looked at my watch and the screen is black with a blueish light in the side. I turned it on and off to fix it but it just goes to back normal. I don’t see the Fitbit logo either when it turns on. I have had this watch for little over a year from Amazon. I can still feel it vibrating when I get notifications. But the screen isn’t allowing me to see anything. What should I do.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@DjKittyKat, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the screen won't turn on. Thank you for trying to get this issue resolved before contacting our forums.

Please restart your watch as described in this help article. After this, monitor your watch and see if it turns on properly.

Keep me posted on the outcome.

[DjKittyKat]

I have already tried this. The screen will light up then but no logo. Also now my Fitbit does not turn on. And it was not dead before this all this started. 

[DjKittyKat]

My Fitbit still does not work. I’m not sure what else to do. 

[Ajisonaike]

My screen went blank on Saturday then I factory reset and it wont power on .What can I do ?

[DjKittyKat]

I don’t know. Mine doesn’t turn on at all unless it’s plugged in and the screen black but lit up. So I don’t know. I’m sorry. 

[Ataylor96]

this doesn't work. I was told that the same thing is happening to many people with the versa. This happened to mine before it was even a year old! I would like a replacement 

Moderator edit: format

[Ajisonaike]

How do we ask for replacement cos I don't have the receipt or where can I
fix it in croydon ?

[DjKittyKat]

I don’t know. Try calling them.