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Versa's screen won’t turn on

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‎05-07-2020 01:44 - last edited on ‎05-20-2020 04:20 by Fitbit Moderator

‎05-07-2020 01:44 - last edited on ‎05-20-2020 04:20 by Fitbit Moderator

My versa, that isn’t even a year old, just went black out of no where. I’ve tried resetting it and nothing. Tried to charge it and then reset again and it still won’t work. It gets really hot while on the charger. Help!

 

 

Moderator edit: updated subject for clarity

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‎05-20-2020 04:19

‎05-20-2020 04:19

Hi @Elli2189, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

 

Regarding the unresponsive screen issues that your Fitbit Versa is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they sent you an email with some instructions. Please reply to their email and they'll be happy to follow up and assist you accordingly.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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