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Versa's screen won't turn on

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‎05-20-2020 06:02 - last edited on ‎06-01-2020 04:25 by Fitbit Moderator

‎05-20-2020 06:02 - last edited on ‎06-01-2020 04:25 by Fitbit Moderator

I have had issues with touchscreen for several months now.   I have been able to restart the device which clears up the problem until recently.  I finally decided to do the factory reset and now the device does not turn on. I'm at my wits end.  This is my third device in three years.  I'm about to make the switch to a much more expensive device if put this brand in the rear view mirror.  Please let me know if you have been able to turn the device on after a factory reset.

 

 

Moderator edit: updated subject for clarity

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‎06-01-2020 04:24

‎06-01-2020 04:24

Hi @askach426, welcome to our Fitbit Community! Regarding the touchscreen issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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