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Versa's screen won't turn on

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‎05-27-2020 15:58 - last edited on ‎06-27-2020 07:06 by Fitbit Moderator

‎05-27-2020 15:58 - last edited on ‎06-27-2020 07:06 by Fitbit Moderator

My versa has died over the weekend right before needing to do a Disney virtual run with the family. The battery was fully charged and all of a sudden it stopped working! When it is on the charger I get a faint background glow but will not turn on and can’t reboot!! FITBIT, need to you to step up and fix these issues that have started up this past weekend! I am not the only one with this issue! Please help!

 

 

Moderator edit: updated subject for clarity

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‎06-27-2020 07:06

‎06-27-2020 07:06

Hi @Allmine4disney, welcome to our Fitbit Community! Regarding the screen issue that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. Don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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