06-02-2020
19:47
- last edited on
06-03-2020
04:26
by
JuanJoFitbit
06-02-2020
19:47
- last edited on
06-03-2020
04:26
by
JuanJoFitbit
My Versa screen went black and isn't showing anything up. It still charges and vibrates. I have tried to restart it multiple times, however, that does not work. I have not had this Versa for long either and it is already giving me trouble.
Moderator edit: updated subject for clarity
06-02-2020 21:15
06-02-2020 21:15
This happened to my son’s ace2, try to change the clock face.
06-02-2020 21:26
06-02-2020 21:26
I tried to change the clock face, but it did not fix the blank screen. Thank you though. I appreciate it!
06-03-2020 04:25
06-03-2020 04:25
Hi @viviankhuu, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it won't turn on. By the way, thank you for troubleshooting this issue before contacting our forums.
Please try a factory reset. To do so on your device, follow the steps below:
Finally, charge your Versa for 2-3 hours and see if the display turns on and works properly.
Thank you for your help @Mommyah2.
Keep me posted on the outcome.
06-03-2020 04:35
06-03-2020 04:35
I did this but my screen was unresponsive
08-19-2020 09:22
08-19-2020 09:22
Hi @mangomelissa, thank you for joining us in this thread and our Fitbit Community! Since the screen of your Versa is still unresponsive after trying the recommended troubleshooting steps, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.
Let me know if you have any questions.