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Versa's screen won't turn on

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‎07-26-2020 12:46 - last edited on ‎07-30-2020 06:17 by Fitbit Moderator

‎07-26-2020 12:46 - last edited on ‎07-30-2020 06:17 by Fitbit Moderator

Hi, Apologies if this has already been discussed. My 1 year old Versa 2, fully charged, will not turn on, the green light comes on, reset did not help. Any advice? Many thanks.

 

 

Moderator edit: updated subject for clarity

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‎07-30-2020 06:16

‎07-30-2020 06:16

Hi @Madziolina, welcome to our Fitbit Community! Regarding the screen issue that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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