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Versa's sensor lights won't turn on

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‎08-11-2019 02:38 - last edited on ‎08-12-2019 07:44 by Fitbit Moderator

‎08-11-2019 02:38 - last edited on ‎08-12-2019 07:44 by Fitbit Moderator

sorry in trying this again. So I have a fitbit versa and it’s only like 3 months old, but the sensor lights aren’t working so it’s not counting my steps nor is it checking my heart rate. 

 

I Restarted it doing the 3 buttons thing, still didn’t work. I even reset the whole watch and it’s still isn’t working. 

 

What do I do? Pls help.

 

 

Moderator edit: updated subject for clarity

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5 REPLIES 5

‎08-12-2019 07:43

‎08-12-2019 07:43

@drlnxdela it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the sensor lights won't turn on even though you have restarted it before contacting our forums.

 

I'd like you to try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Please sync your watch before this in order to avoid losing current data.

 

Finally, make sure to have the heart rate feature on and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎08-12-2019 18:35

In response to JuanJoFitbit

‎08-12-2019 18:35

Thank you but I’m sorry, I have tried that twice already and the sensor
lights are still unresponsive.
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‎08-12-2019 18:52

In response to JuanJoFitbit

‎08-12-2019 18:52

I am having the same issues as @drlnxdela ....I have tried everything including the factory reset....nothing seems to be working but I know nothing will as long as the sensory lights are not on....I'm not able to track anything....very frustrating....I hope you can offer a fix for us asap.
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‎08-12-2019 18:55

In response to JuanJoFitbit

‎08-12-2019 18:55

Thank you but I’m sorry, I have tried that twice already and the sensor lights are still unresponsive. 

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‎08-13-2019 16:31

In response to drlnxdela

‎08-13-2019 16:31

I contacted fitbit support via the live chat...they were very helpful and tried different things to fix the problem...none of which worked....as it is still within the one year warranty they are sending me a new one...although I am a bit worried by the amount of people who are having this issue so I imagine it will only be a matter of time before it happens to the replacement one....which falls into the same one year warranty and not a new one year warranty.

 

I suggest everyone having issues contacts them directly to get a replacement if possible.

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