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Versa's sleep data are not displayed in Today

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‎03-29-2020 17:05 - last edited on ‎04-20-2020 04:31 by Fitbit Moderator

‎03-29-2020 17:05 - last edited on ‎04-20-2020 04:31 by Fitbit Moderator

Hello,

The sleep data is not synchronized (only dashes are displayed) on my Versa. Restart watchface, device and phone did not solve the problem. All sleep data are displayed in Fitbit app on my mobile device (iPhone 6S). How to fix it?

 

Version: 32.70.7.14

 

 

Moderator edit: updated subject for clarity

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‎04-20-2020 04:30

‎04-20-2020 04:30

Hi @Lavec, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

 

Regarding the sleep data issues that your Fitbit Versa experienced, I was able to get in touch with our Support team and was told that they assisted you via email. I'm so glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎06-09-2020 13:05

In response to JuanJoFitbit

‎06-09-2020 13:05

Hi,

I have the same issue. My sleep data and aerobic zone data are not displaying on my Versa (2018 special edition). Was there any resolution to the previous poster's problem, other than a replacement.

 

In addition, my battery is only holding a charge for 2-3 days instead of the 4-5 days when it was new.

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