Versa's sleep info not syncing to my Dashboard

[wAcKyTrAx]

My versa synced all information except sleep. I have reset my versa multiple times and I have uninstalled and reinstalled my Fitbit app multiple times and it is still not working. I have an IPhone XR. I have even taken the device off the app and it is still not working. Please help.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@wAcKyTrAx, I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

I'd like to follow up on the issue that your Fitbit Versa is experiencing since it doesn't sync your sleep. By the way, thank you for troubleshooting this issue before contacting our forums.

I would like to know if your sleep gets tracked.

In the meantime, I'd like you to perform a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Please sync your watch before this in order to avoid losing current data. After this, monitor your sleep and see if the information gets synced.

Also, check out this help article in order to make sure if your watch is tracking your sleep properly.

Keep me posted.

[wAcKyTrAx]

Good day,

Thank you for your feedback. My sleep synced the following day but I lost two days sleep info, even although it tracked my steps but not my heart rate, so I’m not sure what was going on there. I have now done the factory reset and everything seems back to normal, although it can still sometimes take up to half an hour before the fitbit app will actually sync with my versa.
Thank you,

Tracy Scholtz
071 270 7891

[JuanJoFitbit]

@wAcKyTrAx, thank you for getting back. By the way, I apologize for the delayed response.

I would like to follow up on this issue and would like to know if your Versa is still taking up to half an hour to sync your data.

Looking forward to your response.

[wAcKyTrAx]

Thank you.
Yes it still sometimes takes up to half an hour. Some days it’s quicker. I’m not sure why it always does this, especially after all the resetting and reinstalling. I’ve had the problem since I had the Versa, which is well over a year now. Some days I just give up and don’t sync at all until the next day, as it becomes very frustrating.

Regards,

Tracy Scholtz

[JuanJoFitbit]

@wAcKyTrAx, I'm sorry for the late response. However, I appreciate the time spent trying the recommended troubleshooting steps.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.