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Versa's sleep stages data doesn't show on app

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‎04-24-2020 17:47 - last edited on ‎05-09-2020 07:19 by Fitbit Moderator

‎04-24-2020 17:47 - last edited on ‎05-09-2020 07:19 by Fitbit Moderator

Can’t see the sleep stages (REM, deep and light sleep) when in this menu and then app is closing by itself. After installing the latest update.
When it get fixed?

 

 

Moderator edit: updated subject for clarity

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‎05-09-2020 07:18

‎05-09-2020 07:18

Hi @VeraVeranda, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the sleep stages issue that your Fitbit Versa is experiencing, I was able to get in touch with our Support team and was told that they sent you an email. Please reply to their email in case more questions arise. We appreciate your patience and feedback since this helps us to keep improving.

 

I'll also be around if more assistance is needed.

JuanJo | Community Moderator

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