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Versa's sleep tracker shows the same info every morning

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‎09-26-2019 03:16 - last edited on ‎09-28-2019 05:47 by Fitbit Moderator

‎09-26-2019 03:16 - last edited on ‎09-28-2019 05:47 by Fitbit Moderator

My Fitbit Versa has the same hours/minutes every morning. What can I do to correct this?

 

 

Moderator edit: updated subject for clarity

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‎09-30-2019 05:22

In response to JuanJoFitbit

‎09-30-2019 05:22

The customer service representative was fantastic. Patient, knowledgable and easy to work with.

 

Thank you!

View best answer in original post

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‎09-28-2019 05:45

‎09-28-2019 05:45

@cjmur welcome to our Fitbit Community! By the way, I'm sorry for the late response. However, I'm happy to assist you with your Fitbit Versa since shows the same hours and minutes slept every morning.

 

Please restart your Versa as described in this help article. This will refresh your watch internally. After restarting your Versa, make sure that your phone has the most recent Fitbit app version installed. If the app is up to date, log out of the app, restart your phone, open the app and log in.

 

Finally, monitor your Versa and see if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎09-30-2019 05:22

In response to JuanJoFitbit

‎09-30-2019 05:22

The customer service representative was fantastic. Patient, knowledgable and easy to work with.

 

Thank you!

Best Answer

‎10-01-2019 08:40

In response to cjmur

‎10-01-2019 08:40

@cjmur that's great news! I'm so glad to hear that the issue got resolved. Thank you for posting the update here.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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