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Versa's steps are not being added on my Dashboard

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‎05-25-2020 19:03 - last edited on ‎06-29-2020 07:09 by Fitbit Moderator

‎05-25-2020 19:03 - last edited on ‎06-29-2020 07:09 by Fitbit Moderator

My Versa is connected to the Bluetooth and it is syncing on the app, but when I walk, the steps are not being added. This is not a new Versa and was working fine up til about 5 hours ago.

 

 

Moderator edit: updated subject for clarity

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‎06-29-2020 07:07

‎06-29-2020 07:07

Hi @DJRM, welcome to our Fitbit Community! Regarding the steps syncing issue that your Versa has experienced, I was able to get in touch with our Support team and was told that they assisted you via chat. Don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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