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Versa's steps taken roll back after sync

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‎07-23-2020 14:10 - last edited on ‎07-29-2020 07:14 by Fitbit Moderator

‎07-23-2020 14:10 - last edited on ‎07-29-2020 07:14 by Fitbit Moderator

Once again very time I sync my Versa it rolls back 10-15 steps. By the end of the day it will have cheated me out of over 100 steps. This problem existed a few weeks ago and was supposedly fixed.

 

 

Moderator edit: updated subject for clarity

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‎07-29-2020 07:10

‎07-29-2020 07:10

Hi @DM58, it's great to see you in our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since the steps roll back and misses steps by the end of the day.

 

Please restart your Versa as described in this help article. After this, monitor your watch for the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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